Overview

We are looking for a talented Bank Branch Manager to assign and direct all work performed in the branch and to supervise all areas of operation. You will manage staff, foster a positive environment, and ensure customer satisfaction and proper branch operation. The successful candidate will have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales target achievement.

Job Role and Responsibilities:

• Responsible for the administration and efficient daily operation of a full-service branch office, including lending, product sales, customer service, and security and safety of the Bank’s objectives
• Enhance and contribute to the growth of the company through Business Development
• Provision of a superior level of customer relations and promotion of the sales and service culture through coaching, guidance, and staff motivation
• Achieve individual and branch sales goals through new business sales, referrals, and retention of account relationship
• Maintain AOP (Annual Operating Plan) for the financial year i.e. prepare and track product (liability, assets, and fees)
• Weekly/monthly reviews for outbound and as well as for inbound sales
• Ensure proper onboarding of all new customers acquired
• Cross-sell of products (i.e. sales of 3 products per customer within 90 days of account opening) with new and as well as with existing customers
• Conduct daily morning huddles to discuss daily plans and agendas for employees
• Track inflow and outflow of reports (like account closures, account opening, Fixed Deposit renewals/closures, etc.) and thus, daily business generation
• Maintain customer relationships through the sourcing and onboarding process
• Monitor DSR (Daily Sales Report) regularly
• Segment the customer within the catchments of the branch to increase the Journal-Ledger base of the branch
• Capability building and manpower management
• Mentor/Guide new joiners as well as existing branch employees
• Brief employees on their roles and expectations from them
• Provide timely feedback to employees regularly (structured feedback)
• Conduct workshops and training programs for the employees

 

Deliverables:

Maintain a healthy asset and liability book i.e., Journal Ledger growth

Customer Service:

a)    Manage key branch relationships

b)     Ensure wait time within permissible limits as per the segmental service approach

c)    Achieve customer service index scores target

d)    Ensuring no escalations at the branch and complaint handling

Compliance and Risk Management :

a)    Ensure operations, risk control, and process adherence at branches

b)    Ensure RBI audits, inspections

c)    Maintain branch audit scores

Branch Profitability:

a)    Ensure Growth in NII (Net Interest Income) for the branch

b)    Increase fee income

c)    Ensure OPEX optimization (to reduce operational cost)

d)    Manage the cost of cash holding at the branch

Brand Administration:

a)    Adhere to standardized branch guidelines

b)    Upkeep and maintain the branch

(c)    Ensure the availability of necessary infrastructure in the branch

 

Requirements and skills

• Proven branch management experience, as a Bank Manager or similar role
• Sufficient knowledge of modern management techniques and best practices
• Ability to meet sales targets and production goals
• Familiarity with the industry’s rules and regulations
• Excellent organizational skills
• Results-driven and customer-focused
• Leadership and human resources management skills
• BS in Banking and Finance  or a related field