Overview

Responsible for selling different parts in mechanical, hardware, repair, or parts stores. Assesses needs, takes orders, finds products, and checks out customers.

Responsibilities

• Help customers find the spare parts they are looking for.
• Read catalogues to determine new parts on market.
• Ensure all necessary parts are stocked and ready for purchase.
• Order new parts from catalogue as needed.
• Determine replacement parts required, according to inspections of old parts, customer requests, or customers’ descriptions of malfunctions.
• Look over machine, product, or car to determine what part is needed.
• Locate other vendors who have the part if it isn’t carried in store.
• Recommend substitute parts or show customers how to modify parts.
• Examine parts for defects.
• Exchange defective parts.
• Check out customers.
• Take cash, check, or credit card for purchase and dispense change.
• Take inventory of stock and replenish when needed.
• Take orders over the phone.
• Sell parts to repair garages, retail shops, truck and bus companies, dealers, and the public.
• Measure parts, using precision measuring instruments to determine whether similar parts may be machined to required size.
• Mark and store parts in stockroom according to prearranged system.
• Set up merchandise for display.
• Answer the customers’ questions or problems.
• Use knowledge of machines and equipment to discuss the use and features of parts.
• Look up stock numbers and prices for parts in catalogues or on computers.
• Receive and deliver parts to customers.

Job Skills & Qualifications

Reqiured:

• High school diploma or equivalent degree
• Able to quickly learn about a variety of parts
• Personable, friendly and willing to listen

Preferred:

• Three to five years of experience in customer service
• Familiarity with stocking and organizing inventory