• Responsible to provide and independent Fraud and RA view and advice into the formation of the company’s objectives, strategy and short to medium term plans at the design and development phases in order to promote the company’s products, services and brand.
• Responsible for managing and developing the Fraud and RA strategy, the strategic roadmap and its implementation and monitoring.
• Responsible to manage, develop, implement and provide oversight controls and processes to ensure that the company’s Revenues are assured and minimize revenue leakages.
• Lead or contribute in complex and critical work-stream investigations in relation to revenue fluctuations (sudden drops and investigations).
• Responsible to represent the Finance department’s interests and objectives in project teams and report back when required.
• Provide Fraud and RA advice to other areas of the business with respect to resolving financial issues, answering financial questions and / or protecting company’s reputation and brand.
• Responsible for stakeholder management across the company in relation to Fraud and RA issues.
• A key stakeholder in dealing with Internal Auditors and External Auditor’s requests and facilitate the audit process (both Internal and External).

Revenue Assurance – To ensure the financial integrity of all company Systems containing financial information. To include:

• Manage projects and implement improvements related to RA as required.
• Investigate and recommend solutions to revenue and billing underperformance and improvement opportunities.
• Maintain a strong knowledge of industry changes and regulatory framework impacting on revenue assurance activities.
• Payment sending – Ensure that the processes are documented between network and billing systems – mobile networks – and that the appropriate measures are in place to prevent billing errors, e.g. duplicate file checking, rating checks, revenue levels.

• Reconciliation – Ensure reconciliation is in place between network and billing system from start to finish – i.e. records sent = records received; all records accounted for as billed, discarded or sitting in error tables.
• Error file analysis –Ensure that the facilities and processes are in place and documented to support any potential error scenarios – e.g. Unbilled calls reporting, correction and re- submission.
• Audit – to ensure that data is regularly audited end to end and any discrepancies between point of sale and final billed amount can be accounted for.
• Chair and represent Fraud and RA interests in the Billing System Release Management Team assessing risks and providing oversight on deployments.
• Prepare detailed and high-level reports on revenue assurance and related functions as required.
• Perform detailed revenue analysis, forecasts, calculations and present findings.
• Lead by example in the delivery of excellent service to customers.
• Owner of the RA Policy.

Fraud Management – To ensure fraud oversight is in place across the company  Systems and revenue streams. To include:

• Develop the Fraud Strategy and fraud oversight coverage of company’s systems and revenue streams.
• Consider the current and future fraud requirements to mitigate against fraud attacks, both internally and externally.
• Provide fraud training to colleagues throughout the group, so that they can support with the oversight of fraud counter measures.

• Provide oversight by monitoring mitigating controls (reports and / or alerts) to identify potential frauds and fraud attacks.
• Consider fraud risks during projects and recommend counter measures to be deployed to mitigate risk of fraud attack(s).
• Present findings of investigation via the fraud report along with strengthening recommendations which could be control(s) development and / or other counter measures for the company to consider appropriate courses of action.
• Monitor industry fraud risks and lead the assessment of risk exposure to the company and mitigation if required.
• Owner of the Fraud Policy.

Performance measurement

• Provide mechanisms to identify if performance deviates outside acceptable limits. The acceptable limits for each entity such as CDR accuracy, billing accuracy, fraud etc. should be defined so that analysis and reporting can be simplified. Reporting in a user- friendly form that indicates the relative scale and source of problems to the appropriate functions to enable informed decisions and corrective actions to be taken if performance is outside acceptable limits or is approaching predetermined critical thresholds.
• Ensure effective prioritisation of the issues. A pragmatic approach is needed to prioritise which products, services, systems and processes merit attention. Prioritisation may be based on the number of customers served, revenues generated, losses being incurred, or the level of customer complaint according to the perceived risks.

Process and Communication

• Ensure that other areas of the business are aware of their responsibilities and contributions to be made to revenue assurance. For example, ensure that all end-to-end processes/work instructions are documented in the event that someone leaves another member of staff can easily understand and perform the leaving persons tasks.
• Ensure open communication and facilitation of issue resolution between different areas of the business and that all processes are consistent end-to-end, including manual processes as well as the system processes.

Ad-Hoc project work

• Provide support and in some instances accept leading roles in the provision of project deliverables. Specifically, in financial and billing related company projects.
• To remain up to date at all times on Revenue Assurance systems and processes presenting cases for cost effective benefits when applicable and being responsible for facilitating the delivery of agreed improvements.
• To remain up to date on and review Revenue Assurance products external to company and to present cases for cost effective benefits when applicable. To be responsible for facilitating the delivery of agreed improvements
• Ensure that timeliness, accuracy, quality, clarity of presentation and appropriate control are core principles driven throughout the company teams.

Additional Duties

• Understand and comply with the license and other regulatory rules applying to the position.
• Understand and comply with the Data Protection Law as it relates to the position.
• Work in accordance with the safety procedures and safe working policies of the company.
• Undertake appropriate security awareness training covering information security, data protection, financial crime and payment data and comply with their information security responsibilities. This awareness training includes understanding of the incident reporting process to be followed in the event of the employee suspecting, causing, or discovering an information security incident.

SKILLS, KNOWLEDGE AND EXPERIENCE REQUIRED