Operations Manager
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Location:
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Salary:negotiable
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Job type:Full-Time
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Posted:12 months ago
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Category:Distribution, Facility Management, Transport & Logistics
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Deadline:May 31, 2021
| Reports to: | Director of Operations |
Supervises: All controllers, Documentation and Licensing Officers, Fuel Depot officers
Part (A): Position Summary
The Operations Manager is responsible for ensuring the smooth running of all operational elements of the department and section. He is also responsible for ensuring goods are delivered to the right location on time, to the quality required and in the most cost effective way. Oversees the transportation of goods from the manufacturer and ports to the clients. Plan and oversee the whole process or may work in part of the supply chain. Also, the job holder may take responsibility for the warehouse. Furthermore, the Operations Manager (OM) strengthens cohesive teamwork of personnel, development and implementation of ERP systems. The OM must assist in developing of a customer orientation in all elements of the operations and other public offices.
Part (B): Key Result Area
| S/N | Key Result Area | Weight |
| 1 | Finance | 15% |
| 2 | Strategy and Development | 15% |
| 3 | People Management | 15% |
| 4 | Relationship Management | 15% |
| 5 | Compliance | 10% |
| 6 | Tracking Consignments | 10% |
| 7 | Documentation | 10% |
| 8 | Any Other Tasks | 10% |
| Total | 100% |
Definition
KRA—Key Result Area
KPI—-Key Performance Indicator
| KEY RESULT AREA/KEY DUTIES | Key Performance Indicators (KPIs) |
| KRA 1: FINANCE
Manages all operational budget |
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| Hold responsibility for department budget to ensure efficient operation of the department and create a strong system for financial management. | · Available Operational Approved Budget
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| Support continuous improvement initiatives and identify inefficiencies and cost optimization opportunities | · Noted improvements in the operation department |
| Issuing funds for operation expenditures | · Reconciliation Report on total expenditure disbursed or issued per day |
| Signing of petty Cash Voucher and LPO | · Amount of authorized petty cash vouchers and LPOs |
| KRA 2: STRATEGY AND DEVELOPMENT
Design and develop departmental strategy |
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| Contribute to the creation and implementation of best practice logistics vision, strategy, policies, processes and procedures to aid and improve operational performance | · Number of policies developed
· Number of SoP developed |
| Plan, manage and evaluate logistics operations liaising with internal stakeholders, suppliers, logistics providers, transportation companies and customers | · Availability of strategic Plan |
| Provide quick solutions to operational problems while maintaining high levels of quality and service within budgetary requirements | · Timely provision of solutions to the problems |
| Recommend optimal transport modes, routes or frequency | · Number of new recommended routes |
| Review impact of logistics changes, such as routing, shipping modes, product volumes or carriers and report results to others | · Reports and Presentation made to Management |
| KRA 3: PEOPLE MANAGEMENT
Manages and Coach People |
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| Manage, coach and develop a high performing team that meets agreed objectives and delivers best practice results, added value and continuous improvements | · Number of training conducted in the department |
| Set departmental objectives/KPIs and review and assess ongoing performance of direct reports | · Number of KPIs set and objectives set
· Number of targets achieved and identify any actions required
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| KRA 4: RELATIONSHIP MANAGEMENT
Builds and Maintains relations among employees, public, clients tand customers |
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| Develop and maintain strong relationships with all connected with the logistics supply chain | · Number of newly visited Public offices
· Number of visited Customers and Clients · Number of visited Manufacturers |
| Ensure all completed orders are dispatched on time | · Number of orders dispatched on time
· Number of orders dispatched late |
| Ensure goods are shipped appropriately to ensure quality of goods during transportation | · Number of goods shipped on time
· Number of late shipments |
| Support new business initiatives and projects and contribute to review meetings and change process. Ensure effective logistics implementation takes place relating to the changes | · Number of new business project initiatives made per week/month |
| Respond to urgent requests and different communication styles in order to satisfy internal and external customers alike. | · Number of requests responded per day |
| KRA 5: COMPLIANCE
Ensure Compliance with Business Operations |
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| Ensure compliance with import/export customs regulations | · Presence of Export and Import Regulations
· Observations made on the Export and Import Regulations · Valid business operation certificates |
| Ensure health and safety requirements | · Number of breached regulations by the departmental employees
· Valid business operation certificates |
| Ensure other sub career comply with company policies or procedures for product transit or delivery | Number of breached company policies and procedures |
| Ensure ERP system is in place and running effective, maintained and accurate | Number of noted errors and improvements on the EERP systems |
| KRA 6: TRACKING OF CONSIGNMENT
Manages tracking of various consignments |
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| Supervise the tracking and tracing movements of goods from point of origin to final destination using ERP system | · KPIs set for movement of goods
· Noted late delivery of goods |
| Update system with new information | Daily updates made |
| Supervise the sending of track reports to Customers | Reports sent on daily basis |
| Observe truck and consignment positions | Position of the trucks and consignments |
| KRA 7: DOCUMENTATION
Ensure availability of all trips, truck and trailers documents |
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| Supervises the availability of all required trip, trucks and trailer documentations | Available documents |
| Supervises document and maintain appropriate filing systems | File arrangements made |
| Monitoring of Clearance of Import consignments at the Ports/Airport | · Number of consignments imported at the port week
· The schedule of consignments imported Number of consignment assessed and cleared per arrival |
| KRA 8: CUSTOM CLEARANCE
Ensure clearance of all consignments accordingly |
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| Manages all customs clearance for different consignments | · Timely clearance of consignments
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| KRA 9: ANY OTHER TASKS
Perform any other tasks as per managing Director of Operations |
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| Any other reasonable request or work task as allocated by the superior. | Any other reasonable request or work task as allocated by the superior. |
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