SE & Co.

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HEAD OF SMEs & RETAIL BANKING

  • Location:
    Dar es Salaam
  • Salary:
    negotiable
  • Job type:
    Full-Time
  • Posted:
    11 months ago
  • Category:
    Banking & Financial Services, FMCG, Insurance
  • Deadline:
    November 7, 2023

Overview

Job Tittle – Head of SMEs & Retail Banking

Reporting To – Managing Director

Industry – Banking

JOB PURPOSE 

To drive the development of the Bank’s SME & Retail Banking, Personal Lending, Digital Financial Service and Branches and lead the execution of the same across the Bank’s chosen markets

SUMMARY OF THE KEY DUTIES AND RESPONSIBILITIES  
▪ Lead the development and execution of the Bank’s SME & Retail Banking Strategy in order to grow customer accounts
▪ Develop SME and Micro Lending Policy for the bank
▪ Supervising all branches (SME & Retail, Personal Lending and Digital Financial Service)of the Bank
▪ Ensure effective deliverance of quality Digital Financial Service product to customers and at the same time maintain and sustain Consumer banking services for business endeavor
▪ Identify the highest and lowest risk market segments for the various Bank products
▪ Maintain a high level of service through Quality Assurance and Control
▪ Offer advisory services to Customers and Branch Managers
▪ Oversee branches in recovery of SME & Retail clients
▪ Lead the development and execution of the Bank’s Sales and Marketing Strategy in order to raise awareness of the Bank’s products and to keep abreast of competition’s new products and services thus improving in service delivery and product range
▪ Coach, Mentor and Develop a team of professionals in order that they are equipped with the necessary skills for efficient service delivery
▪ Contribute strategically to the development and implementation of the Bank’s vision, mission, and values.

KEY COMPETENCIES REQUIRED AND ACADEMIC BACKGROUND

(Knowledge, skills, qualifications, and experience required for a satisfactory job performance)

A: Required Qualifications

▪ A 1st university degree in either Commerce, Finance or Marketing
▪ A post-graduate degree in either Commerce, Finance or Marketing or its equivalent a must /mandatory

B: Required Experience:

▪ 5-7 years of experience in a Financial Institution or in an FMCG of which three should have been at a Senior Managerial Level

C: Required knowledge and skills

▪ Extensive training in Banking and a good understanding of Banking Products
▪ Excellent communication and interpersonal skills
▪ Excellent selling and networking skills
▪ Leadership Managerial experience with proven ability to lead a big team and interact effectively at all levels
▪ High level of innovativeness and creativity

KEY BEHAVIORS COMPETENCY NEEDED

(List of personal attributes, motives, values and or characteristics required for the person to possess in order to carry, manage responsibilities towards meeting various Organization and particularly Departmental targets

▪ Positive and flexible attitude towards change and competition
▪ Out-going, self-motivated, assertive, and proactive
▪ Good negotiation skills

COMMUNICATION  AND FUNCTIONAL RELATIONSHIP

(Detail the working contacts within and outside the organization, indicating the purpose of the contact)

▪ Managing Director

▪ EXCO Members and Head of Functions
▪ External Customers

 

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