HEAD OF SMEs & RETAIL BANKING
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Location:
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Salary:negotiable
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Job type:Full-Time
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Posted:6 months ago
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Category:Banking & Financial Services, FMCG, Insurance
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Deadline:November 7, 2023
Overview
Job Tittle – Head of SMEs & Retail Banking
Reporting To – Managing Director
Industry – Banking
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JOB PURPOSE |
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To drive the development of the Bank’s SME & Retail Banking, Personal Lending, Digital Financial Service and Branches and lead the execution of the same across the Bank’s chosen markets |
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SUMMARY OF THE KEY DUTIES AND RESPONSIBILITIES |
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▪ Lead the development and execution of the Bank’s SME & Retail Banking Strategy in order to grow customer accounts
▪ Develop SME and Micro Lending Policy for the bank
▪ Supervising all branches (SME & Retail, Personal Lending and Digital Financial Service)of the Bank
▪ Ensure effective deliverance of quality Digital Financial Service product to customers and at the same time maintain and sustain Consumer banking services for business endeavor
▪ Identify the highest and lowest risk market segments for the various Bank products
▪ Maintain a high level of service through Quality Assurance and Control
▪ Offer advisory services to Customers and Branch Managers
▪ Oversee branches in recovery of SME & Retail clients
▪ Lead the development and execution of the Bank’s Sales and Marketing Strategy in order to raise awareness of the Bank’s products and to keep abreast of competition’s new products and services thus improving in service delivery and product range
▪ Coach, Mentor and Develop a team of professionals in order that they are equipped with the necessary skills for efficient service delivery
▪ Contribute strategically to the development and implementation of the Bank’s vision, mission, and values.
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COMMUNICATION AND FUNCTIONAL RELATIONSHIP |
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(Detail the working contacts within and outside the organization, indicating the purpose of the contact) ▪ Managing Director ▪ EXCO Members and Head of Functions
▪ External Customers
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